Poly Lens Desktop
Poly Lens Desktop is an application that enables you to configure and manage your Poly audio and video devices. This app allows you to connect Poly USB devices to the Poly Lens cloud for management and device Insights.
Functions
- Keep your device up to date with the latest software, including Policies
- Personalize your device settings to meet your work style
- Access helpful support
- Connects to the Poly Lens cloud
- Supported on Windows and Mac
Where to Download the Poly Lens Desktop App
Process to Connect to Poly Lens Cloud
Poly Lens cloud will send an invite to the user's email or an Admin will configure all in the network to automatically Log into the Poly Lens Desktop and Poly Lens cloud (Loginless). For information, see the following:
Quick Links
IT Admin
An IT Admin is required to elevate the privileges for end users to Admin, to install/update to version 1.5 and beyond.
Supported Softphones
Poly Lens Desktop supports a range of softphones depending on your operating system and the Poly Lens Desktop software version installed.
| Softphone | Poly Lens Desktop 2.0 with windows | Poly Lens Desktop 1.5 with Windows | Poly Lens Desktop 1.4 with macOS |
|---|---|---|---|
| Microsoft Teams | Yes | Yes | Yes |
| Zoom | Yes | Yes | Yes |
| Cisco Webex | Yes | Yes | No |
| Cisco Jabber | Yes | Yes | No |
Note: See the Poly Lens Desktop for Windows and Mac Online Help for additional information on supported softphones and system requirements.
Devices Supported
USB Video Devices
- Poly EagleEye Cube USB Camera
- Poly Studio E70
- Poly Studio P5, Studio P15, Studio P21
- Poly Studio R30
- Poly Studio USB Video Bar
- HP 430/435, 620/625, 960/965 (Windows Only)
Note: Support for Poly Studio P21 is deprecated in Poly Lens Desktop 2.0 and later. For full support of your Poly Studio P21, use Lens Desktop 1.5.1.
Bluetooth Devices
- Poly BT600, BT700
- Poly Sync 10, Sync 20, Sync 40, Sync 60
- Dell BT100
Headsets
- Poly Blackwire 3200 Series (currently not supported with Poly+)
- Poly Blackwire 3300 Series
- Poly Blackwire 5200 Series
- Poly Blackwire 7225 Series
- Poly Blackwire 8225 Series
- Poly DA70, DA75, DA80, DA85, DA90
- Poly EncorePro 300 USB Series
- Poly EncorePro 515 USB (HW515/EP515)
- Poly EncorePro 525 USB (HW525/EP525)
- Poly EncorePro 535 USB
- Poly EncorePro 545 USB (HW545/EP545)
- Poly EncorePro 715 USB (HW715)
- Poly EncorePro 725 USB
- Poly MDA400
- Poly MDA524 QD
- Poly MDA526 QD
- Poly Savi 700 Series
- Poly Savi 700-M Series
- Poly Savi 7200 Series
- Poly Savi 7300 Office Series
- Poly Savi 7400 Series
- Poly Savi 8200 Series
- Poly Savi 8200 UC Series
- Poly Savi 8400 Office Series
- Poly Savi 8400 Series
- Poly Savi 8400 UC Series
- Poly Savi Office Base CD
- Poly Savi Office Base CDEM
- Poly Voyager 4200 UC Series
- Poly Voyager 4300 UC Series
- Poly Voyager 5200 UC Series
- Poly Voyager 6200 UC Series
- Poly Voyager 6400 UC Series
- Poly Voyager 8200 UC Series
- Poly Voyager Focus 2 UC Series
- Poly Voyager Focus UC
- Poly Voyager Free 20 Charge Case
- Poly Voyager Free 60 Series
- Poly Voyager Office Base
- Poly Voyager Surround 80 UC
- Poly Voyager Surround 85 UC
- Dell Premier Wireless ANC Headset
- Dell Pro Stereo Headset WH3022
- Dell Pro Wireless Headset WL5022
Devices that Support Pairing with Bluetooth Direct
Bluetooth direct enables you to pair your supported Poly device quickly without the need for a USB adapter on HP laptops only.
Poly Lens Desktop 2.0 supports the use of Bluetooth direct to pair the following devices on HP laptops:
- Poly Voyager Free 60 Series
- Poly Voyager Surround 80
- Poly Voyager Surround 85
IMPORTANT: All Windows 10 and Windows 11 HP laptops support Bluetooth direct but some HP laptops may not have full mute sync support without updated Bluetooth audio drivers.
The following HP laptops include the Realtek Bluetooth module when shipped, and they support the full range of Bluetooth direct features.
- HP EliteBook 645
- HP EliteBook 655
- HP EliteBook 665
- HP ProBook 445
- HP ProBook 455
- HP ProBook 465
- HP Pro x360 435
- HP ZBook