What's New

Starting today, Poly Lens Admin Portal gives you a direct navigation path to the HP Workforce Experience Platform (WXP), HP’s AI-driven SaaS platform designed to help you improve the employee digital experience by bringing visibility across endpoints and experience signals into a unified view, so you can spot and address issues before they disrupt productivity.

This update today builds on the momentum from WXP’s global rollout a few months ago and makes it easier for you to move between Poly Lens and WXP as you manage collaboration devices alongside the rest of your endpoint ecosystem.

What you’ll notice in Poly Lens Admin Portal​

A new HP Workforce Experience icon is now available in your Poly Lens Admin Portal. You’ll see it in:

• Your Poly Lens Admin Portal home page: Click the WXP icon to open a short overview and video explaining what WXP is, where it fits in HP’s endpoint software portfolio, and how it can help you tackle common challenges in optimizing your organization’s digital experiences.

• Key Poly Lens touchpoints: The WXP icon also appears in select Poly Lens generated emails and within the embedded feedback tool.

That’s it. No workflow changes needed. This release is focused on navigation and discoverability so you can reach WXP quickly when you need it.

Why this matters to you?​

This update helps you move between Poly Lens and WXP more easily, with fewer clicks and less hunting. It also reinforces a more connected admin experience across HP software so the tools you rely on feel less fragmented.

In practical terms, you get:

• Faster access to WXP directly from within Poly Lens

• A consistent entry point to learn what WXP provides for your broader endpoint ecosystem

• A simpler daily experience as your admin workflows span collaboration devices and other endpoints like PCs and printers

What you need to do​

Nothing changes about how you use Poly Lens today. To see the update:

1. Log in to Poly Lens Admin Portal.

2. Look for the HP Workforce Experience icon on your home page (and in other available Poly Lens touchpoints).

3. Click the icon to view the WXP overview and video and explore what WXP is all about.

Ready to take the next step​

Click the WXP icon in Poly Lens Admin Portal to explore WXP and see how a more connected admin experience can help you optimize your endpoint ecosystem and support better collaboration across your organization.

We’re excited to announce that Poly Lens Desktop, Mobile, and Room apps have all received a fresh new look and feel, and are now collectively called the HP Poly Studio App for short! Building on top of our existing device management functionality with Poly Lens Cloud, our rebranded suite of end-user apps now provides a more modernized and engaging user experience with new functionality such as a calendar integration for our HP Poly Studio Desktop app and quick settings for our Poly Studio Mobile app.

What Has Changed​

While our core, powerful device management functionality has remained completely unchanged and continues to be the top priority for our platform, we’d like to share the specific updates we’ve made to each app to enhance the end user experience. Poly Lens Cloud and device management functionality has not changed. Only the names of our Desktop, Mobile, and Room apps along with the new logo for HP Poly Studio app have been added within our Poly Lens cloud.

Poly Lens Desktop App Updates​

• New name: HP Poly Studio Desktop App
• New features: modernized UI/UX with a new home page and flat device inventory view, light/dark modes, calendar integration, HP docks support*, HP displays support**, HP AI PC support, redesigned wellbeing reminders, combined support page for application and device support, enhanced accessibility support
• Supported OS platforms: Windows x64, Windows ARM (new), Mac
• New Windows ARM deployment/upgrade path in Poly Lens Cloud

*Current HP Docks supported are the G6 series.
**Current HP Displays supported are the 3, 5, 7 series.

Poly Lens Mobile App Updates​

• New name: HP Poly Studio Mobile App
• New features: modernized UI/UX, quick settings on device page
• Supported OS platforms (unchanged): iOS and Android

Poly Lens Room App Updates​

• New name: HP Poly Studio Room App
• New features: modernized UI/UX
• Supported OS platforms (unchanged): Windows x64

HP Poly Studio Desktop and Mobile App Video Walkthroughs​

Watch the HP Poly Studio Desktop App video walkthrough to learn more here.

Watch the HP Poly Studio Mobile App video walkthrough to learn more here.

Why We’ve Made these Changes​

Our existing Poly Lens platform with our powerful cloud portal serves a critical role in enabling effective hybrid work experiences within modern enterprises. IT Administrators and Device Managers have the ability to seamlessly configure, deploy, monitor, and manage end user devices across their organizations, while end users have optional control over their devices and individual experiences as they transition between different work environments.

Poly Lens Cloud for IT Admins and ITDMs to further increase control and ease of management, we also aim to serve the needs of end users for our Desktop, Mobile, and Room apps. With our HP Poly Studio rebrand and redesign, our goal is to provide an even more engaging and compelling end user experience that allows individuals to take their device management to the next level through the workday, helping drive the overall success of hybrid work in organizations. From here, we plan to add incremental enhancements over time to the end user experiences in these apps to increase the value to both end users and IT Admins & ITDMs as a uniquely differentiated platform.

How this Affects your Organization​

Providing IT Admins and ITDMs ultimate control remains a top priority for us, and for this reason, neither the Poly Studio Desktop app or the Poly Studio Room app will automatically upgrade to the new HP Poly Studio versions. This includes organizations with a policy to auto-update to the latest software version for Desktop and Room apps. Therefore, to upgrade your organization to the new HP Poly Studio apps, you can manually do so within your Poly Lens Cloud Account, when you feel ready. For deploying our Poly Studio Desktop app to HP ARM-based AI PCs, we now have a new upgrade path starting from 5.0 for deployment to these devices, that is separate from our existing Windows x64 upgrade path. Windows x64 and Mac upgrade paths will remain unchanged, with the exception of those upgrading from Poly Lens Desktop 1.x version, which requires a stepped upgrade to version 2.3.1, then on to Poly Studio Desktop version 5.0.

For Poly Lens Mobile app, since it is not controlled or managed through the Poly Lens Cloud, end users will have control over when they upgrade to the new HP Poly Studio Mobile app.

Again, we are thrilled to announce this update in our suite of apps, and encourage you to try them within your organization soon!

Poly Studio X launched in 2019, bringing game-changing all-in-one video bars running cloud video apps to the market. These solutions offer a streamlined form factor, powerful video conferencing technology, and usability with familiar partner apps, such as Microsoft Teams. Since releasing our first-generation video conferencing devices running Poly VideoOS, we have been focused on continuous advancements in audio and video innovation while delivering solutions that drive better meeting experiences today and long into the future. Much of this longevity is based on the underlying Android operating system and our commitment to long term device certifications and supportability.

Microsoft Teams Re-Certification​

For more than two decades, HP Poly has partnered with Microsoft to deliver exceptional collaboration experiences to our shared customers, leading the charge in obtaining Teams certification on all-in-one solutions for small, medium, and large meeting spaces. Our best-in-class hardware, combined with Microsoft Teams, creates seamless and powerful communication solutions.

To continue this legacy partnership, we are excited to announce that Poly Studio X32, Studio X52 and Studio X72 all-in-one video bars, and Poly Studio G62 modular video conferencing solution, are now re-certified for Microsoft Teams Rooms running Android 13. We have also re-certified the Poly TC10 touch controller for Microsoft Teams Rooms and Microsoft Teams Panel running Android 12. These milestones ensure long-term compatibility and support for Microsoft Teams, giving customers confidence in their meeting room investments for years to come.

Android Platform and MDEP Roadmap Updates​

This upgrade to Android 13 will be delivered along with a comprehensive architectural overhaul in Poly VideoOS 5.0, scheduled for release to customers in early 2026. But it’s much more than an Android version upgrade – this new version of Poly VideoOS is designed to deliver future innovations and extended lifecycle support.

This foundation will unlock new innovative experiences coming in 2026 and beyond. It also ensures these devices will deliver transformational hybrid working experiences long into the future as we plan to deliver Android 17 on Poly Studio X32, Studio X52, Studio X72, and Studio G62 in 2028. The update to Android 17 will bring Microsoft MDEP into Poly VideoOS on these devices for our Microsoft Teams customers.

Device Support Through 2032​

The update of our Android-based video devices to Android 17 is part of our lifecycle commitment to customers. This ensures continued device support in collaboration with our platform partners through 2032. Customers investing in HP Poly meeting room solutions can be confident in knowing they will benefit from innovative video and audio experiences that will be supported for many years to come.

Learn more about HP Poly Android-based device lifecycle and software support plan.

Following the successful rollout of Azure IoT Hub 4, we're continuing to expand our Poly Lens infrastructure to meet the growing demands of our IoT ecosystem. We're excited to announce the addition of Azure IoT Hubs 5 and 6, which will go live on February 8th, 2026.

The new IoT Hub fully qualified domain names (FQDNs) are:

• lens-iot-prod-iothub5-eastus2.azure-devices.net
• lens-iot-prod-iothub6-eastus2.azure-devices.net

Why We're Expanding​

To support continued growth and maintain service quality, we're adding IoT Hubs 5 and 6 to our infrastructure. These additional hubs will improve performance, strengthen redundancy, and ensure reliable device connectivity as our ecosystem scales. Devices will be automatically distributed across all six active hubs for optimal efficiency.

Action Required: Update Security Configurations by February 8th, 2026​

To ensure your devices stay connected and operational, you must update your network security settings to include the new IoT Hub 5 and 6 endpoints. Poly Lens Cloud will be operating with six active IoT Hubs, and devices will be automatically distributed across all of them for maximum efficiency.

IMPORTANT: Devices that cannot reach these new IoT hubs may lose connectivity with Poly Lens cloud services.

Destination	Type	Port	Purpose	Protocol
lens‑iot‑prod‑iothub‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub2‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub3‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub4‑eastus2.azure‑devices.net  lens‑iot‑prod‑iothub5‑eastus2.azure‑devices.net (New!) lens‑iot‑prod‑iothub6‑eastus2.azure‑devices.net (New!)	TCP	443	Active Management	AMQP / MQTT over HTTPS
lens‑iot‑prod‑iothub‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub2‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub3‑eastus2.azure‑devices.net lens‑iot‑prod‑iothub4‑eastus2.azure‑devices.net  lens‑iot‑prod‑iothub5‑eastus2.azure‑devices.net (New!) lens‑iot‑prod‑iothub6‑eastus2.azure‑devices.net (New!)	TCP	8883	Active Management Note: Specifically for HP Thunderbolt 4 100W G6 Dock HP Thunderbolt 4 Ultra 180W G6 HP Thunderbolt 4 Ultra 280W G6	MQTT over TLS

We appreciate your cooperation in ensuring a seamless transition. Visit Ports and Protocols for more information.

In today’s hybrid workplace, the ability to deliver engaging, inclusive, and seamless presentations is more critical than ever. For enterprise knowledge workers, Microsoft® PowerPoint® Live offers a transformative way to present content—combining the familiar power of PowerPoint with the collaborative capabilities of Microsoft® Teams. Whether you're enhancing how you connect, communicate, and collaborate.

Reimagining Remote and Hybrid Presentations​

Traditional screen sharing often limits interaction and visibility. Microsoft® PowerPoint® Live changes the game by embedding your presentation directly into the Teams meeting experience. Presenters can maintain full control of their slides while staying visually connected with their audience—seeing video feeds, raised hands, chat, and reactions all in one unified view.

This integrated experience allows presenters to “read the room” even in virtual settings, making it easier to adapt in real time and keep participants engaged.

Key Benefits for Knowledge Workers​

1. Real-Time Collaboration and Control
Microsoft® PowerPoint® Live enables multiple presenters to seamlessly take control of the presentation without awkward transitions. Co-presenters can jump in, navigate slides, and access speaker notes—all without disrupting the flow.

2. Enhanced Audience Engagement
Attendees can interact with the presentation by navigating back to previous slides, clicking hyperlinks, or watching embedded videos at their own pace. Live reactions keep the session dynamic and inclusive.

3. Personalized Viewing Experience

Each participant can tailor their experience—translating slides into one of 19 languages, switching to high-contrast mode, or using screen readers for accessibility. These features ensure that everyone, regardless of language or ability, can follow along comfortably.

4. Seamless Integration with Microsoft® Teams

Launching a presentation is as simple as selecting a file from OneDrive or SharePoint within the Teams interface. This tight integration reduces friction and ensures that content is always up to date and securely shared.

5. Optimized for Low Bandwidth

Unlike traditional screen sharing, PowerPoint Live uses significantly less bandwidth, making it ideal for remote workers in areas with limited connectivity. This ensures a smooth experience for both presenters and attendees.

GREAT! YOU’VE SOLVED YOUR PRESENTATION PROBLEM – OR HAVE YOU?​

Bridging the Gap for CVI Meeting Rooms with Poly Connect​

When joining a Microsoft® Teams meeting through Cloud Video Interop (CVI) solutions, organizations using standards-based video conferencing systems—such as SIP/H.323-based room setups—have encountered a limitation: if a presenter shares slides using Microsoft® PowerPoint® Live, CVI participants receive a black screen without notification or alternative content, resulting in the absence of shared material.

This disconnect created a significant barrier for hybrid collaboration, especially in enterprises that had invested heavily in traditional video conferencing infrastructure while transitioning to Microsoft Teams.

The good news? That gap has now been closed.

If you're responsible for delivering the best Teams-like experience to your workforce in a hybrid calling environment, you'll appreciate the latest advancements from HP Poly and Pexip working with Microsoft. Their support for Microsoft® PowerPoint® Live in Teams meetings via HP PrivateConnect and HP Poly CloudConnect, Cloud Video Interop (CVI) now allows users in CVI-enabled meeting rooms to see and interact with Microsoft® PowerPoint® Live content—just like native Teams participants. This crucial upgrade ensures that all users, no matter how they join a meeting, benefit from the same high-quality, interactive presentations, helping you maximize your organization's investments in both legacy video infrastructure and modern collaboration tools.

Conclusion​

Microsoft® PowerPoint® Live is more than a presentation tool—it’s a productivity enhancer for the modern enterprise. By combining accessibility, interactivity, and seamless integration, it empowers knowledge workers to deliver impactful presentations that resonate across diverse teams and geographies.

Furthermore, the HP Poly PrivateConnect and HP Poly CloudConnect software significantly enhance the experience in a hybrid calling environment. By facilitating secure and reliable connectivity between traditional video conferencing systems and Microsoft® Teams meetings, PrivateConnect and CloudConnect ensures that all participants—regardless of their platform—enjoy consistent access to shared content, including Microsoft® PowerPoint® Live presentations. This seamless interoperability not only maximizes the value of existing video infrastructure but also supports inclusive collaboration, allowing remote and in-room attendees to fully engage with interactive presentations and real-time discussions.

To learn more about using Microsoft® PowerPoint® Live in CVI calling, please contact your HP Poly Sales Representative.

We now officially support a new datacenter based in Germany that offers a secure, compliant cloud services built for European customers who require their data to remain within Europe. This milestone represents a significant step forward in our commitment to empowering you with the tools you need to deploy, monitor, maintain, and measure HP Poly devices at scale and across the globe.

What You're Getting: Full Feature Parity from Day One​

Data sovereignty and regulatory compliance are more than checkboxes; they're foundational requirements that directly affect your business operations and trust. With our new European datacenter, we're giving you full control over where your data is stored and processed, while supporting the robust device management capabilities you rely on.

Our European datacenter is a complete, enterprise-ready solution that mirrors everything available in our United States datacenter. From the moment you create your European account, you'll have access to the full suite of Poly Lens Cloud and App services and support for all your Poly devices with no compromises. And to keep things simple, you'll continue using the same lens.poly.com URL to access all your Poly Lens cloud services and insights.

Did We Mention Free Access for All European Customers?​

That is correct, the European datacenter is available at no additional cost. There are no hidden fees or premium charges for using this feature at Poly Lens. Whether you're using Poly Lens Core cloud services or exploring our limited time trial of our premium Lens features, the datacenter location doesn't affect your pricing.

And if you are interested in our premium Lens features, Poly Lens Pro for Rooms tier includes next generation integrations and modern reporting & insights to improve your management of collaboration devices and enhance the efficiency of your workspace.

To start a trial of Poly Lens Pro for Rooms offering, please go to Poly Lens Help for more information and search for Premium Services or simply select GET PRO badge from Poly Lens today.

So How Do You Get Started?​

Getting started with the European datacenter is straightforward. When you create your new Poly Lens account, you'll see an option to select Germany as your Datacenter region during the setup process. This one-time selection ensures data stays in the European datacenter from day one.

Setting up your new Germany Datacenter region Account is simple:

1. Go to Poly Lens at lens.poly.com and login via SSO provider to create a new Account.
2. Choose Germany as the region during the Account setup process.
3. Complete your new Account configuration with pre-configured compliance settings.
4. Start onboarding and deploying devices immediately by going to Manage > Register Devices.

If your organization operates across multiple regions, you can manage everything from a single view. The Manage All Accounts dashboard lets you access and filter between US and Germany Accounts seamlessly, giving you unified visibility without the complexity of switching between separate Accounts.

Transparency is built in at every level. Whether you're an Admin, Device Manager, or Guest user, you can view your US or Germany datacenter location and Account associations directly from your user profile.

For detailed setup instructions see Poly Lens Help - Datacenter.

Important Considerations​

Network Preparation Required​

To connect your devices to the European datacenter, you'll need to update your network configurations. Don't worry, this is a straightforward process, and we use the same ports and protocols you're already familiar with.

Before you begin deploying devices to the European datacenter:

1. Update your firewall rules to allow connections to the European IoT endpoint:
   eu-lens-iot-prod-iothub-germanywestcentral.azure-devices.net
2. Configure your proxy servers (if applicable) to permit traffic to this new IoT endpoint.
3. Test connectivity from your network to ensure devices can reach the European datacenter.
4. Update any monitoring tools to include the European IoT endpoint for visibility.

Important: Devices need to be able to reach the European datacenter to register and for active management. Complete these network updates before you begin onboarding devices to ensure a smooth experience.

For more information see Poly Lens Help - Ports and Protocols.

No Migration Tools​

Currently, there are no automated tools to migrate existing data from the US datacenter to the European datacenter. The European datacenter is designed for:

• New Account creation for customers who want their data stored in Europe.
• Organizations beginning their Poly Lens journey.
• Customers who want to establish new European operations.

If you have an existing US-based Account and need European data residency, you'll need to create a new European Account. The good news? You can manage both Accounts from a single dashboard, giving you flexibility in how you manage multi-region deployments.

Resources for Your Team​

For IT Administrators​

Start your European datacenter onboarding journey today. The setup process is straightforward, and you'll have access to all the tools and documentation you need to deploy successfully.

Getting Started Resources

• Account setup guide: Poly Lens Help - Datacenter.
• Device and App deployment guidelines are available in the Poly Lens Help.
• Customers using Poly Lens API’s, see Poly Lens Developer Portal, select Documentation, and review the Regional Availability section for more information.

For Security and Compliance Teams​

We understand that data handling and residency decisions require careful review. Our comprehensive documentation covers everything your security team needs to evaluate and approve the European datacenter deployment.

Security Resources​

• Poly Lens Security and Privacy Whitepaper: See Poly Security and Privacy White Papers.
• Data Deletion Requests: See HP’s Chief Privacy and Data Protection Officer form which requires language selection.
• Network Configuration Requirements: See Poly Lens Help - Ports and Protocols.

Our European datacenter represents more than just new infrastructure; it's a commitment to giving you choice and control over your data while delivering the same world-class device management experience you expect from Poly Lens.

Ready to get started? Visit Poly Lens Cloud at lens.poly.com today and create your new Account in the European Datacenter.

We’re excited to share that Poly Lens is getting a style upgrade designed to align with HP’s software brand identity. This update brings a modern, cohesive experience that not only looks great but also makes navigation and insights more engaging.

What’s Changing​

Here’s what you can expect to see:

• Homepage background: A cleaner, more modern backdrop to change things up a bit. It is still nature inspired, but this time with more trees.
• Colors & button styles: Updated with HP’s design system for a more consistent, polished look.
• Typography: A new font for improved readability.
• Tables: Redesigned layouts that keep your information neat and tidy.
• Charts & Data Visuals: Refreshed with new colors that make it easier to highlight trends and patterns at a glance.

Why This Matters​

This update isn't just about a fresh look; it's about elevating the Poly Lens experience. By aligning with HP’s software brand identity, we're one step closer to delivering a unified experience that makes it easier for users to access all their HP solutions in one seamless ecosystem.

When You’ll See It​

Starting today, the new UI updates will begin rolling out in phases over the next few weeks and will be automatically available in your Poly Lens cloud. No action needed, just log in and enjoy the updated look and feel.

We’re excited to unveil Poly Lens Desktop 2.3 for Windows, a release focused on empowering IT administrators with greater control, flexibility, and deployment efficiency. Whether you're managing large-scale rollouts or fine-tuning user experience across endpoints, this update delivers meaningful enhancements that simplify your workflows and strengthen enterprise readiness.

Proxy Configuration Support is here!​

Poly Lens Desktop 2.3 Windows supports Proxy Configuration enabling IT administrators to route application traffic through HTTP(S) proxies using either system-wide or per-component configurations, offering flexibility to match enterprise network policies. Compatible with enterprise SSL inspection and certificate management, the proxy configuration support improves network visibility and control for IT administrators and facilitates troubleshooting and traffic analysis using proxy tools like Fiddler.

Learn more: Proxy Configuration guide

Installation Enhancement – Desktop Shortcut Control​

Poly Lens Desktop 2.3 introduces a new installation property that gives IT admins control over desktop clutter. By using the CREATE_DESKTOP_SHORTCUT=0 switch during installation, IT administrators can suppress the creation of the desktop shortcut icon—perfect for streamlined imaging and policy-driven deployments.

Learn more: Desktop Shortcut Control

Loginless Deployment – Minimized Startup​

We’ve added support for minimized startup behavior, ensuring that Lens Desktop launches in the background even if the user is not logged in at the time of installation. This enhancement supports loginless workflows and improves user experience in shared or managed device environments.

Enhanced Docking Station Support and Key Updates – Public BETA​

Following the Poly Lens Cloud support for HP Docks introduced in February 2025, this release represents another important step forward for our software solutions. With this update, end users can now manage their HP Docks directly from their desktops, eliminating the need to wait for IT assistance and improving productivity and flexibility in today’s hybrid work environment. This release now introduces limited compatibility with the latest HP Thunderbolt G6 Docks—including the 100W, 180W, and 280W models. With this update, users can easily customize and update their dock software when connected via USB.

Supported Dock Models:

• HP Thunderbolt 4 100W G6 Dock
• HP Thunderbolt 4 Ultra 180W G6 Dock
• HP Thunderbolt 4 Ultra 280W G6 Dock

How it Works: If your dock is connected directly to a Windows PC via USB, you’ll have access to features like firmware updates, device settings, and the ability to rename your dock—all from within the Poly Lens Desktop app.

Limited Device Management: Docks onboarded by ITDM through Bulk or PIN code methods, will have restricted settings and device management in Poly Lens Desktop.

Please note that some users may encounter occasional display errors with device settings for supported docks.

Stay tuned for further improvements as we continue to improve your device management experience!

Unlocking Next-Level Cost Savings, Control, and User Experience​

For IT decision makers in large, security-conscious organizations, the strategic imperative is clear: every platform you choose must deliver robust security, tangible cost efficiencies, and a user experience that drives productivity—without compromise. If your organization is relying on legacy Poly video conferencing infrastructure, now is the pivotal moment to consider the benefits of migrating to HP Poly PrivateConnect powered by Pexip.

Enhancing Video Infrastructure with Emphasis on Security and Cost Efficiency​

HP Poly PrivateConnect’s latest release, Version 38, is purpose-built for enterprises where security and operational integrity are paramount. Unlike traditional solutions that rely heavily on resource-intensive transcoding, PrivateConnect leverages SIP media forwarding—enabling direct SIP-to-SIP calling. This innovation dramatically reduces the compute resources required for each call, translating to significant cost savings for your organization. Lower infrastructure burden means less hardware to maintain, reduced energy consumption, and a smaller attack surface—critical considerations for large enterprises.

Watch the interview here.

Enhanced Control for Sensitive Communications​

Security remains at the heart of every PrivateConnect release. With V38, organizations can now apply classification labels not just to hosted meetings but also to gateway calls—mirroring best practices in information sensitivity and compliance. This granular control ensures that every interaction adheres to your organization’s security policies, alerting participants and administrators to the sensitivity of ongoing conversations. For multinational enterprises, the ability to support right-to-left language formats further underscores HP Poly’s commitment to inclusivity and compliance across global teams. As regulatory and privacy requirements grow more complex, having a platform that adapts to diverse linguistic and operational standards is non-negotiable.

User Experience Designed for Enterprise Productivity​

Migrating from legacy Poly Clariti infrastructure to HP Poly PrivateConnect is more than a technology refresh—it’s an upgrade in user empowerment. With V38, users can explore the new personal layouts capability as a “tech preview,” offering an early look at features that will allow greater customization of the video meeting experience. This eagerly anticipated feature ensures even smoother and more intuitive transitions for end users as they move away from legacy solutions like Clariti. Meanwhile, HP Poly continues to build on its foundation of secure meetings, ensuring that every interaction—internal or external—remains confidential and protected. The result is a seamless, reliable platform that fosters collaboration without sacrificing security or user satisfaction.

Ready to Migrate?​

HP Poly PrivateConnect V38 is available now. By transitioning from legacy Poly Clariti video infrastructure, your organization can unlock new efficiencies, gain greater control over sensitive communications, and deliver a superior meeting experience to every user. In a landscape where security and performance are non-negotiable, PrivateConnect is the clear choice for forward-thinking IT leaders.

To learn more about HP Poly PrivateConnect and how it can transform your enterprise video strategy, contact our team or explore the latest release notes today.

Earlier this year, we expanded our infrastructure with two additional IoT Hubs to support our growing global customer base. As we continue to enhance our services and meet the evolving security requirements of our European customers, we're excited to announce the addition of dedicated European datacenter support for our Azure IoT Hub infrastructure.

The new European IoT Hub fully qualified domain name (FQDN) is:
eu-lens-iot-prod-iothub-germanywestcentral.azure-devices.net

Why We're Adding European Datacenter Support​

We are now expanding to include European datacenter capabilities specifically to serve our security-conscious European customers who require data to remain within European jurisdiction, and European devices will be automatically routed to this regional hub for maximum security assurance and compliance. The addition of dedicated European IoT Hub support is designed to:

• Address data sovereignty concerns for security-conscious European organizations
• Enhance data residency compliance with European regulations
• Reduce latency through geographically closer infrastructure within European borders
• Provide enhanced data residency assurance for sensitive organizational data
• Support continued reliability at enterprise scale within Europe

Action Required: Update Security Configurations​

As we approach the release of our new European Datacenter, you must update your network security settings to include the new European IoT Hub endpoint for seamless onboarding on Day 1 of our release. Devices that cannot reach this new hub will not be able to onboard and/or lose connectivity with Poly Lens network devices and Poly Lens Apps.

Important: These updates are only required for customers wanting to use the new Lens European datacenter when it becomes available. No action is required for customers that do not want to use the new Lens European datacenter.

Destination	Type	Port	Purpose	Protocol
eu‑lens‑iot‑prod‑iothub‑germanywestcentral.azure‑devices.net (New! for European based customers wanting to use the European Datacenter)	TCP TCP TCP	443 8883 443	Poly Lens Network Devices Active Management Poly Lens Network Devices Active Management Note: Specifically for HP Thunderbolt 4 100W G6 Dock HP Thunderbolt 4 Ultra 180W G6 HP Thunderbolt 4 Ultra 280W G6 Poly Lens Apps Policy & Cloud Settings, Device Status, Usage Telemetry	AMQP / MQTT over HTTPS MQTT over TLS AMQP-WS

Please Note​

• No changes to existing Ports/Protocols (Type – TCP / Port – 443 and 8883)
• All existing IoT Hub endpoints remain active and operational
• The new European endpoint uses the same protocol configuration
• European devices will be automatically distributed to the regional hub

Immediate Actions Required​

1. Update firewall rules to whitelist the new European IoT Hub FQDN
2. Configure proxy servers to allow traffic to the new endpoint
3. Test connectivity from your network to verify accessibility
4. Update monitoring systems to include the new endpoint

We appreciate your cooperation in ensuring a seamless transition. For detailed network configuration requirements, visit Ports and Protocols for more information.