Poly Lens Pro for Rooms Licensing and Purchasing
Poly Lens Pro for Rooms is an annual subscription licensed on a per-room basis. Each room in your account requires one license at license activation. The total room quantity determines the applicable volume pricing tier, and the per-room price for that tier is applied to each licensed room.
Important: A volume pricing tier determines the price per room; it is not a bundle of room licenses. Pricing may vary by room quantity, geography, currency, purchasing channel, and applicable commercial terms.
How Room Licensing Works
- Determine the number of rooms that will use Poly Lens Pro for Rooms.
- The total room quantity determines the applicable volume pricing tier.
- The per-room price associated with that tier is applied to every licensed room.
- The annual subscription total is the licensed room quantity multiplied by the applicable per-room price.
What Counts as a Licensed Room?
Poly Lens Pro for Rooms is licensed per room, not per individual device within the room. Multiple devices assigned to the same room do not create separate room licenses solely because there is more than one device in that room. You can easily see your total account rooms either on the Account Details page or under Manage > Rooms.
Example: If an organization purchases coverage for 29 rooms and the applicable tier is 1–65 rooms, the subscription is calculated as 29 multiplied by the annual per-room price for that tier. All 29 rooms are covered.
Get a Sample Quote
- Sign in to the Poly Lens cloud.
- Select Go Pro or Trial from the Poly Lens menu bar.
- Select Get a quote to generate a software-only sample list-price quote for Poly Lens Pro for Rooms.
A sample quote is for planning purposes and does not place an order. You can use the quote information when contacting your local HP sales representative or authorized reseller.
Contact Sales directly if you need help with quoting or purchasing, or if you are interested in a Poly+ Analyze subscription.
Purchase and Activation
- Share the sample quote information with your local HP sales representative or authorized reseller to complete the purchase.
- After the order is processed, the license activation key is delivered by email.
- In Poly Lens, go to Manage > Licensing.
- Activate the purchased license using the license activation key.
Poly Lens provides centralized management for Pro for Rooms and other supported licenses under Manage > Licensing. For additional instructions, see the License Management Overview.
Add Rooms and Renew
Poly Lens Pro for Rooms supports flexible growth during an active subscription term. Premium functionality extends to rooms added to the account without requiring an immediate license purchase or retroactive billing.
At renewal, the subscription quantity must be updated to cover the total number of rooms in the account. When activating a new or renewed license, the licensed quantity must be equal to or greater than the room count in the account.
Before Renewal: Review the current room count in Poly Lens and work with your HP sales representative or authorized reseller to obtain coverage for the required quantity or any rooms that will be added before the purchase and activation of your license is completed.
Poly+ Analyze Hardware Coverage
Poly+ Analyze follows a different entitlement model from Poly Lens Pro for Rooms. Poly+ Analyze must be purchased with each eligible Poly hardware device to provide the associated warranty coverage.
If additional eligible hardware is purchased later, the corresponding Poly+ Analyze entitlement must be included with that hardware purchase. Poly+ Analyze does not use the flexible-growth and renewal approach described above for Poly Lens Pro for Rooms.
Contact your local HP sales representative or authorized reseller for eligibility, purchasing, and coverage details.
Troubleshooting
I did not receive an activation key
Check the email address used for the order, including its junk or spam folder. If the key is still unavailable, contact the HP sales representative or authorized reseller that processed the order.
The activation key is invalid or has already been used
Confirm that you are signed in to the intended Poly Lens account and that the key matches the purchased subscription. If the issue continues, contact Support with the order details and activation-key information.
The room count is higher than the licensed quantity
Work with your HP sales representative or authorized reseller to obtain a license quantity that is equal to or greater than the room count before activation.
The license was activated in the wrong account
Do not activate the key again. Contact Support and provide the relevant account and order details.
Frequently Asked Questions
Is Poly Lens Pro for Rooms licensed per device?
No. The subscription is licensed and quoted per room.
Do I need to buy a new license every time I add a room?
No immediate purchase is required during the active subscription term. Added rooms receive premium functionality, and the total room quantity is reconciled at renewal of your existing term, not during. A new or renewed license must cover at least the number of rooms in the account when it is activated. There is no co-termination of new licenses or true-up for any added rooms to the account necessary or allowed.
Is a volume tier a bundle of licenses?
No. A volume tier determines the applicable per-room price. You must purchase the quantity of licenses to provide coverage for the actual number of rooms in the account in the order.
Do all rooms receive the same price?
The generated quote applies the per-room price associated with the applicable room-count tier. The quote provided by your local HP sales representative or authorized reseller contains the final price and commercial terms.
Can I try Poly Lens Pro for Rooms before purchasing?
Yes. A Poly Lens administrator can start a trial from the Go Pro area in Poly Lens. The trial is separate from the paid subscription. A paid license maybe activated in the same Poly Lens account before the trial ends, starting the term of the purchased subscription.
Can multiple license keys be used to cover my current room count?
No. Multiple license keys can be activated in the same Poly Lens account, but their room quantities cannot be combined to meet the account’s current room count. Each license key must independently cover a quantity equal to or greater than the total number of rooms in the account. For example, licenses for one room and five rooms cannot be combined to cover an account with six rooms. Each activated key also keeps its own subscription term based on its purchase or acquisition date; activating another key does not extend or align the end dates of existing licenses.
My room count is higher than my purchased license quantity. How can I activate the license?
To activate the license, its entitled room quantity must be equal to or greater than the number of configured rooms in the Poly Lens account. If the account grew after the license was purchased but before it was activated, choose one of these options:
- Reduce the configured room count. If feasible, remove rooms from the account until the room count is equal to or lower than the purchased license quantity, and then activate the license. Removing a room does not require removing its devices from inventory.
- Replace the license with the correct quantity. If you cannot reduce the configured room count, contact your authorized HP reseller to return the license and purchase one that covers the account’s current room count.
Where can I view and manage the license?
In Poly Lens, go to Manage > Licensing.
How do I obtain current pricing?
In Poly Lens, select Go Pro or Trial > Get a quote to generate a software-only sample list-price quote. Contact your local HP sales representative or authorized reseller for final price, purchasing assistance or for a Poly+ Analyze subscription.
Can I purchase a multi-year Poly Lens Pro for Rooms subscription?
No. Poly Lens Pro for Rooms is sold as a one-year subscription and must be renewed annually. Customers requiring a multi-year coverage option should discuss the applicable services offer, such as Poly+ Analyze, with their HP sales representative or authorized reseller.
Can a newly purchased license be co-termed or prorated with my existing license?
No. Poly Lens Pro for Rooms licenses are not co-termed or prorated. Each license retains the subscription dates established by its purchase and activation terms. Purchasing or activating another license does not extend or align an existing license.
When should I renew if I expect to add more rooms?
Purchase the renewal quantity needed for the account’s current room count plus any rooms expected to be added before activation is completed. If the configured room count exceeds the purchased quantity before activation, the license will not activate.
Is the sample quote a final sales quote or an order?
No. The quote generated in Poly Lens is a sample list-price estimate. It does not place an order and may not reflect final regional, reseller, currency, tax, or contractual pricing. You must contact your local HP sales representative or authorized reseller to purchase.
Who receives the activation key after purchase?
The activation key is sent to the end customer contact on the official HP purchase order. Please work with your authorized HP reseller during the purchase to make sure the right contact is listed. If the message is not received, please follow the troubleshoot steps listed above.
Related Documentation and Contact Options
Contact Options
- Sales or authorized reseller: Quotes, purchases, renewal quantities, Poly+ Analyze subscriptions, and commercial terms.
- Support: Activation errors, account issues, and license-management problems.