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Email Notifications

As an Admin or a Device Manager you can set up your Notification Center to deliver notices from Poly Lens to an email address.

Enable Notifications​

  1. Go to the ACCOUNT menu > Manage All Accounts.
  2. Select an account from the list.
  3. Select Notifications > Email from the side tabs.
  4. Select Enable Notifications. The Notification Types and Recipients sections will appear.
  5. Select the Notification Type to enable, and the Frequency for the notification.

Notification Types​

You can configure the notification to fit your needs.

Software Update Available​

When this option is enabled, you will be sent a notice that a new version of software is available. The system will check for this update at the frequency that is set below and will send a notice if a new software update is available.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup
  • Immediately

Devices Offline​

When this option is enabled, you will be sent a notice that devices are offline with information on each device. A link to the Poly Lens Offline Insight is provided in this notice to see the entire list of devices and additional information. The system will check for this update at the frequency that is set below.
Note: The Device Offline option supports any device that is provisionable, except Poly Studio USB, Poly EagleEye Cube, and Poly Studio R30.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup

Notification Model for Daily/Weekly Roundup Reports​

The Devices Offline Daily and Weekly Roundup reports are based on Offline events, not the length of time a device remains offline or its current connection state.

Offline Event Criteria​

  • No minimum offline duration applies.
  • Any transition from Online to Offline state is counted as an Offline event, regardless of how brief the interruption is.

All disconnects are counted equally.​

  • A device that is Offline for several minutes and reconnects is treated the same as a device that's Offline momentarily.

Additionally, the following intervals are available for Devices Offline.
The frequency times will send a notification when the device is offline for this increment of time. For example, if the 30 minutes option is selected and a device is offline for 30 consecutive minutes, then the user will then receive a notification to the defined email address with the device's information.

  • 15 minutes
  • 30 minutes
  • 1 hour
  • 2 hours
  • 4 hours
  • 6 hours
  • 12 hours

Note: When a group of devices go offline at a close interval of time, the notification will list the first 10 devices and note how many additional are offline. Click the View all in Poly Lens for the complete list.

Notification Model for Intervals (15 minutes to 12 hours)

Intervals are evaluated only when a device goes offline. If a device does not go offline during the day, there is no interval-based offline tracking triggered for that device.

Poly Lens tracks a device’s offline/online state over the course of the interval. When a device first transitions offline (since the last notification for that device), Poly Lens begins tracking that device’s state changes during the configured interval window.

The last observed state in the interval determines inclusion. At the end of the interval, Poly Lens evaluates the device’s most recent (“last seen”) state:

  1. If the device was last seen offline during the interval, it will be included in the notification.
  2. If the device was last seen online during the interval, it will not be included in the notification.

Licenses Expiring​

When this option is enabled, you will be sent a notice that a license is expiring. The notice will be sent 30 days before the expiration of the license. A link to the Poly Lens Managing Licenses page is provided for more information. The system will check for this update at the frequency that is set below.

Frequency
The following frequencies are available for this option:

  • Daily Roundup
  • Weekly Roundup

Recipients​

The Notifications Center Recipients option sets the email address(es) to send the notifications to. To add email addresses to this distribution list, do the following.

  1. Enter an email address in the empty Email Address field at the bottom of the list.
  2. Select Add. An email verification is sent to address.
  3. When the email is received, the recipient will select Get Started.
    Note: To Unsubscribe to these notifications, the recipient can click Unsubscribe on an email notification.
  4. The recipient will select Confirm to confirm the email subscription.
  5. An email is sent to inform the recipient that the email address is confirmed, and the subscription is setup.
  6. A Verified indicator will be displayed next to the email address listed in the Recipients section.
    To remove a recipient from the list, select the X next to the email address.