What's New

We’ve cleaned up the clutter by removing our old paid badging . ✌️

We’re excited to announce that Poly Lens Desktop version 1.5 for Windows supporting UC integration for Cisco Webex and Jabber softphones is now available. With the customized software support, users can now perform actions such as answer, hang-up, mute, and others using a headset’s buttons with Cisco Softphones, enabling easy Call Control.

A few notes to keep in mind before using the new version:

• Cisco Webex and Jabber Softphone support is available on Poly Lens Desktop 1.5 Windows only.
• Poly Lens Desktop 1.5 ensures platform security for users and requires admin privileges to install/upgrade to the version.
• As an IT admin, if you are using Microsoft Endpoint Management or SCCM to deploy and manage the version of the Poly Lens Desktop application across your organization, we recommend updating your policy in the corresponding application to update and install Poly Lens Desktop 1.5. This will eliminate the need of admin permissions. Concurrently, if you are using Poly Lens Cloud, we recommend setting the Poly Lens Desktop Software policy to advertise version 1.5 to the end users.
• For Cisco Jabber to work seamlessly, any pre-existing version of Plantronics Hub must be uninstalled. Cisco Jabber must be stopped before initiating installation or upgrade to Poly Lens Desktop 1.5. Restart Cisco Jabber once the installation or upgrade of Poly Lens Desktop 1.5 is complete.

This release only includes support for Cisco Softphones and no new features or bug fixes are included. If Cisco is not your primary softphone, we recommend continuing to use Poly Lens Desktop 1.4. Detailed release notes can be found here.

We are ecstatic to introduce the latest and greatest enhancement to our Device Inventory Table: Adjustable Table Column Widths! 🎉

Remember those days when you squinted at your screen, trying to decipher those tiny, squished columns, wondering if you were looking at a device name or a secret code from The Matrix? Or those times when you felt like a magician trying to hover over a single pixel just to read the serial number.

Well, say goodbye to those dark ages! Our team of top-notch engineers and UI wizards have worked tirelessly, fueled by countless cups of coffee and an unyielding desire to make your life easier.

Here’s how the new adjustable columns work:

1. Hover over the column boundary.
2. Click and drag to your heart's content.
3. Marvel at the beauty of perfectly sized columns.

It’s so simple, even your cat could do it (though we don’t recommend letting your cat manage your device inventory).

Cheers to a more organized, readable, and stylish Device Inventory Table! 🥂
Happy adjusting!

You asked, we listened! We’re super excited to share some awesome updates to the premium features in Poly Lens. Starting today, you can easily self-enroll in a limited-time trial to explore all the premium features in Poly Lens and experience firsthand how they can elevate your device management experience.

Getting started is simple. Simply navigate to that new shiny button in the top menu, where you will be directed to a new page that details all the awesome features included in the various offerings. Here, you can explore the different features and functionality included Poly+ Enterprise. To start your free trial of the premium features included in Poly+ Enterprise, hit Start Premium Trial, agree to the terms, and voila – your trial begins!

Features You Can Trial Today​

Modern Reporting & Insights​

• Acoustic Events: Access comprehensive histories of acoustic events during conversations with supported Poly products, including initial and mitigated dB levels, noise reduction, event duration, and call times.
• Audit Log Event Details: Enhance your visibility into Poly Lens Admin portal activities with detailed logs of changes, including timestamps and user information.
• Network Diagnostics: Gain insights into how network performance affects your device users' meeting experiences. Ideal for troubleshooting remote users with suboptimal consumer bandwidth.
• Notification Center: Streamline your workflow with custom device alerts for status updates, software availability, and license expiration dates. Receive alerts via Email, Microsoft Teams, and ServiceNow.
• Room Analytics: Leverage self-guided, customizable reports to deeply analyze room utilization and meeting behavior trends, helping you optimize workspace efficiency.
• Room Insights Dashboard: Effortlessly track trends, utilization, and key performance metrics across your entire Poly Lens estate with an interactive dashboard, unlocking valuable insights into meeting behaviors and space performance.
• Room Insights Feed: Utilize curated, news-feed style insights that highlight significant room utilization and meeting behavior metrics, providing valuable data for informed decision-making about your workspace.

Next-gen Integrations​

• API Access to Poly Lens Premium Features: Unlock the full potential of Poly Lens premium features with our APIs, tailored to help you create customized applications or tie into your existing solutions.
• Office 365 Calendar: Integrate Microsoft Office 365 Calendars with Poly Lens for enhanced meeting behavior insights and a centralized view of room schedules. Optimize space utilization and manage maintenance tasks without disrupting meetings.
• ServiceNow: Seamlessly integrate with ServiceNow to receive essential device alerts, providing you with crucial insights exactly when you need them.
• Visual Analytics with Power BI: Utilize Power BI to visualize your Poly Lens inventory, including headsets, conference phones, and video devices, or combine it with other datasets for a comprehensive view of your UC environment.
• Zoom Device Management: Monitor the health status of your Zoom devices and Zoom Rooms, gain critical insights, and simplify the management of your Poly devices, all within the Poly Lens interface.

Couple of Other Important Notes​

• Shiny New Buttons: We’ve added shiny new buttons to the top navigation to make navigating to details about your current service package, what’s included, and key information about your trial a breeze.
• Say Hello to Poly Lens Core: We’re introducing Poly Lens Core, the new name for our basic offering that you have come to know and love, with all the same features. Poly Lens Core includes all the essential features you need to enable awesome collaboration. And the best part, it’s still FREE! 🎉
• Limited Time Trial Promo: To celebrate, we’re offering a special promotion! The sooner you start your trial, the longer you can enjoy it. You can enjoy the new Poly Lens Premium features until February 28th, 2025, or for 90 days—whichever is longer.

Ready to check out the premium features in Poly Lens? Click on the top navigation badge Go Poly+ Enterprise and start your trial today. We can’t wait for you to experience all the premium features we have been working on.

Go here to learn more about the Poly Lens Premium Features Trial.

You might have noticed some major changes in the Dashboard today. We now have a Rooms dedicated dashboard and a few more new charts. Let's break that down.

Inventory and Rooms Dashboard​

For a more targeted experience, we have expanded the Dashboard into two views:

Inventory Dashboard: Device-centered usage and health metrics. We added a highly requested device model dropdown so you can monitor specific models or groups of models.

Rooms Dashboard: Shared space dynamics. Get a clear picture of workplace occupancy and performance from the devices in your Lens Rooms.

Managing a modern organization effectively hinges on insight into both your tech landscape and your physical workplaces. This new layout is designed to help you stay organized to do just that. Dive into each dedicated view for a more focused and intuitive experience to monitor and manage your devices and spaces.

Total Room Use Chart​

Another popular request is the ability to access site usage patterns more easily. So, we brought over the Total Room Use chart to the Dashboard. Identify peak usage periods, compare Site to Site growth, or analyze meeting length trends with Total Meeting Hours and Number of Meetings over Time. This chart uses a combination of People Counting, Call Detail Records, and Content Sharing data from Room Devices to identify meetings. Total Room Use is now available in the Rooms Dashboard.

Rooms Booked vs. Occupied Chart​

Integrated your calendar yet in Lens? Unlock booking insights in the Dashboard with the new Rooms Booked vs. Occupied chart. Hours Booked shows the total amount of time your Rooms are booked as per your Calendar. This gives you a clear picture of planned Room usage and scheduling demands. Hours Occupied tracks the actual time Rooms are occupied from People Counting data. With access to these behaviors and their relationship, tailor your policies to keep your office nimble and productive. Unscheduled meetings can indicate a dynamic and collaborative work culture but can take away resources unexpectedly. Conversely, no-show meetings can be silent Room wasters. Rooms Booked vs. Occupied is now available in the Rooms Dashboard and requires Calendar Integration.

What’s Next​

We temporarily removed the Occupancy by Day of Week chart while we work on some needed enhancements. Thanks to your feedback, we have identified areas where it could be improved significantly, and we can’t wait to show you. Stay tuned for updates. While you wait, explore your Dashboard today to see how this latest update has twice the insight.

We are excited to announce the release of Poly VideoOS 4.3, now available for all users! This latest update includes new features designed to optimize your meeting experience and offer greater deployment flexibility.

Here's a closer look at the release highlights:

• Expanded Support for Studio E70 Connected over Ethernet

  Multiple Studio E70s over Ethernet are supported in both Zoom and Poly modes on Poly Studio G62. For Teams mode, you can connect a single Poly Studio E70 over Ethernet to Poly G7500 or Poly Studio G62. This update provides more flexible video conferencing setups.

• Presenter Tracking on Poly Studio E60 Connected to Poly G7500 or Poly Studio G62

  With presenter tracking, Poly Studio E60 camera will follow the presenter in real time as they move freely within the tracking zone. This ensures the presenter remains in focus, enhancing the engagement and professionalism of your presentations.

• Third Display Support on Poly Studio X52 and Poly G62 in Zoom Mode

  Extend people and content across three displays within a Zoom call using the Plugable USB adapter. This feature ensures a more immersive and comprehensive meeting experience, perfect for larger rooms or more dynamic presentations.

• Poly NoiseBlockAI v2

  We have launched Poly NoiseBlockAI v2, which includes our Sound Reflection Reduction feature. Poly NoiseBlockAI v2 uses advanced AI and machine learning to identify and block distracting noises and reverberation for a distraction-free call experience.

• Additional Security Enhancements & Management Capabilities

  The latest update includes 3K bit certifications for Endpoints and Controllers, Poly TC10 standalone Lens provisioning for Network Configurations, and Updated default SCEP value for CN and SAN. These enhancements provide greater control and security, ensuring your deployment is both efficient and secure.

For detailed information on all the new features and improvements, please review the release notes.

Today, Poly is excited to introduce Poly Lens Room, providing you the ability to connect your PC-based room to your Poly Lens Account (tenant). Rounding out the Poly Lens solution for IT organizations, Poly Lens Room is an application that enables you to configure and manage your Poly audio, video, and touch controller devices attached in a PC-based conference room. This application allows you to connect your conference room Mini-PC and any connected Poly USB devices to the Poly Lens Cloud portal for a remote inventory view, device monitoring and device management.

Poly Lens Room provides a comprehensive device inventory view for those who have PC-based conference rooms deployed and haven’t had a complete device inventory view in the past. Simply download, install, and retrieve a PIN code from Poly Lens Room to onboard you PC Room into your Poly Lens Cloud Account. After onboarding into Poly Lens, you can view the PC, any Poly connected devices and 3rd party devices with a serial number under Manage > Inventory in Poly Lens Cloud. Furthermore, when onboarding you can name a Room in your Poly Lens Cloud Account that will be auto generated providing you a full Room Inventory for simpler device management. Lastly, each device will have a Device Details page associated with it for additional Device Details where you can view the Online or Offline status of the connected devices in your conference room.

In addition to Inventory Management, Poly Lens Room enables you to remotely manage your PC Room Devices from your Poly Lens Cloud Account. This includes the ability to remotely restart the PC or attached Poly video devices and manage device firmware updates via Policy for Poly video devices and Poly Sync speakerphones. If issues arise and you need help, logs for the Poly Lens Room app will be available in your Poly Lens Account (tenant) on the Room App detail page under Diagnose > Fetch logs. Once onboarded into Poly Lens, the Poly Lens Room will be the gatekeeper for firmware updates between Poly Lens and Windows Updates to assure your devices are updated to the version of software you prefer based on your Poly Lens Device Policy.

This is just the start of the journey, there are a lot more features and functionality coming to Poly Lens Room in the future. Poly Lens Room will auto update to the latest software version found in Poly Lens after being onboarded without any user action or interaction.

There is no reason to wait, find out more about the new Poly Lens Room App by visiting Poly Lens Help and stay up-to-date by following the latest Poly Lens Room App Release Notes.

Today marks a new milestone as we proudly introduce our latest integration with the Zoom Device Management (ZDM) tool. We're excited to introduce a seamless solution that simplifies the management of Poly video devices running Zoom Rooms by providing essential Zoom room and device status at your fingertips. Our aim is to address the challenge of monitoring and maintaining Zoom Device Management details with greater efficiency within Poly Lens. Now, gaining clarity on key Zoom health indicators has never been easier.

Enriched Zoom Room and Device Health Status​

This new integration is designed to make managing your Poly Video solutions for Zoom Rooms easier and more intuitive than ever before. Essential Zoom room statuses are now seamlessly woven throughout Poly Lens, giving you a clearer view of key Zoom health indicators without any hassle.

Visualize your Zoom Room and device health status effortlessly inside of Poly Lens, whether you're in Room Inventory, Device Details, or Sites view. And if you ever need to dive deeper into a specific Zoom room or Zoom device, it's just a click away from the Room Overview page, with direct links to your managed Zoom Rooms right in Zoom Device Management (ZDM).

Immediate Implementation and Monitoring​

The key to unlocking this experience is achieved by The Poly Lens Connector for Zoom Device Management application, which is now available in the Zoom Marketplace. This application utilizes OAuth 2.0, which provides a secure and standardized way of authentication, letting Poly Lens access Zoom Device Management data safely and securely. This cloud-to-cloud integration allows you to quickly deploy and access Zoom device and room details in minutes, making set up a breeze.

See here - https://marketplace.zoom.us/apps/GZ3rhE60STO9tS1FE9torw

Get Started Today​

It’s time to unlock a new level of visibility and monitoring like never before. With essential Zoom Room statuses now available within Poly Lens, gaining clarity on key Zoom room health indicators inside of Poly Lens has never been easier. The Poly Lens Connector for Zoom Device Management application is now available in the Zoom Marketplace, allowing for quick deployment and access to your Zoom ecosystem details. Get started today!

Note: A Zoom Pro account plan or higher is required and a Poly Lens Premium license enabled by Poly+ Enterprise. Supported on all Poly Zoom Certified Android Video Devices.

To learn how to enable the Zoom Device Management Integration, visit Integration Zoom Management.

For more information on the Zoom Device and Room Status details, visit Zoom Integration Details.

The measure of success for the HP Poly and Pexip partnership, formed just about one year ago, comes down to one thing: customer value.

In May 2023, we announced a strategic alliance between our two companies, one that would enable Poly customers to continue using their existing Poly video systems to connect to any type of meeting (whether Teams, Zoom, or other) thanks to Pexip’s video technology.

The result? A series of Poly video conferencing solutions powered by Pexip: Poly PrivateConnect, Poly CloudConnect, and Poly FedConnect were created. But the real result is, according to our shared measuring stick, how the customers were able to reap value from this alliance.

Here’s what customers did when Poly and Pexip partnered…​

An international defense alliance required a secure meeting solution that could comply with their strict requirements for privacy, control, and flexibility. This organization opted for Poly PrivateConnect powered by Pexip, which gives them the ability to self-host their meetings on their own terms and control the storage and flow of data from their video meetings.

A European energy company with 60,000+ employees is using Poly PrivateConnect powered by Pexip to build a communications platform for their entire group of daughter companies, including 2,000 secure virtual meeting rooms, in addition to interoperability to Teams.

A university located in North America was focused on ensuring that they could deliver remote education to anyone, anywhere - securely. They opted for Pexip PrivateConnect powered by Pexip to provide a collaborative remote higher education program to their students.

“We see a great response from customers over the last year. Because of this partnership, we have retained 81 percent of our customer base by moving them to the Pexip platform, ensuring that they can continue using their Poly devices to connect to any meeting. These customers have benefited from an even better user experience, with more features and capabilities, along with improved performance on their existing systems and important security enhancements,” says Rory Ferguson, Senior Product Manager, HP Poly.

What are the key benefits for customers offered by Poly and Pexip?​

• Security: To meet compliance and regulatory requirements of customers, Poly PrivateConnect powered by Pexip offers the ability to operate in private cloud or on-premises with customization options and strict security protocols.

• Interoperability: For customers seeking flexibility, scalability and customization capabilities when joining different types of meetings, like Teams or Google Meet, Poly CloudConnect powered by Pexip has been meeting the interoperability needs of customers industries such as healthcare, education, and financial services.

• FedRAMP Authorized: Poly entered an entirely new space thanks to the Pexip partnership, creating a product for government customers who need to comply with cloud mandates. The net new product is called Poly FedConnect powered by Pexip, and it’s designed specifically for the U.S. government.

What’s next?​

“Together, we offer a comprehensive product and solution portfolio with even more features and more flexibility than before, and we’re not stopping there. We are now co-developing applications to support meeting management at the HP device level, as well as advancing ‘any to any’ interoperability for purpose-built devices, all in an effort to continually raise the bar in terms of the user experience and overall customer value,” says Trond Johannessen, CEO, Pexip.

As active partners, Pexip and HP Poly have a few things up their sleeves. The two companies will be together at InfoComm 2024 this June, where they will reveal the latest developments in the Poly Connect product line. Get in touch if you want to find out what we’re up to...

We introduced the Poly Lens Mobile app last year with the Poly Voyager Free 60 Series, and we are soon releasing Voyager Free 20, which has great music quality. The Lens Mobile app lets you use the amazing features we built into these devices.

Fit Test for Ear Tips​

With the True Wireless Headset Fit Test, now you can make sure your Poly Voyager Free 60 Series and Voyager Free 20 earbuds use the best ear tips and are in the right position for the best sound quality. You need to pair the earbuds with a mobile phone with the Poly Lens Mobile app installed and launch the test from the app. Watch this demo video here. The Voyager Free 20, has adaptive Active Noise Canceling (ANC), powerful 10mm speakers for excellent music quality and four ear tip sizes for the best fit.

New Setting: Answer/Ignore​

You can now use voice commands to control Poly Voyager Free 60 earbuds and Poly Voyager Surround 80 and 85 headsets. You can say Answer or Ignore to accept or reject an incoming call. The list of languages that support this feature can be found at Poly Voyager Free 60+ Series Software Release Notes.

Voyager Free 60+ UC Over-the-Air Update​

The previous versions of the app kept your earbuds up-to-date with the latest software. With Lens Mobile version 4.3.0 and onward, you can also update the Poly Voyager Free 60+ UC earbuds and the touchscreen charge case over Bluetooth if they are on a software version .5039 or higher. You can find the latest version of the device in the app, in Software Update under the Device Settings. For more details, see Updating Poly Voyager Free 60+ UC and touchscreen charge case.

Onboarding and Quick Guide​

The app also shows you how to set up your device and use it, and a quick guide that helps you get the most out of your device for the best hybrid work experience. You can learn more at View Device Tutorials.