Skip to main content

Poly Lens Desktop Release Notes

Subscribe through our RSS Feed or Atom Feed to stay up-to-date with new releases!

Article ID: 000027192

What’s New

  • Added language localization support for French, French-Canada, Japanese, and Chinese (Traditional/Simplified)

Fixed Issues

  • Fixed an issue regarding Poly icons when pinned to taskbar

What’s New

  • Added support for Poly Savi 8400 and Savi 7400 Series
  • Added quick start guide and user guide for Poly Voyager Free 60 Charge Case

Fixed Issues

  • Fixed an issue regarding Poly Lens Desktop not minimized at launch
  • Fixed an issue regarding network connectivity issue banner
  • Removed Poly Lens Desktop shortcut icon on install/upgrade on Windows
  • Fixed an issue regarding language setting of Poly Voyager Free 60 Charge Case
  • Fixed an issue regarding update button for Poly Voyager Free 60 DFU
  • Fixed issues regarding Poly Voyager Free 60 DFU
  • Fixed UI issues of Poly Voyager Free 60
  • Fixed an issue regarding Primary device selection for Poly Voyager Free 60
  • Fixed an issue regarding Poly Blackwire 8225 broken firmware version link
  • Fixed an issue regarding Poly Savi 8220 base freeze
  • Fixed an issue regarding control settings for video devices
  • Fixed an issue regarding loginless install not overriding regular Poly Lens Desktop install
  • Fixed an issue regarding Zoom Call Control

Please note that Poly Lens Desktop Version 1.1.25 was not publicly released.

What’s New

Fixed Issues

  • Fixed an issue with Poly Lens Desktop client communication to Poly Lens Cloud inventory
  • Fixed an issue with accessing Poly Lens Cloud with a proxy server enabled
  • Fixed an issue with the memory leak on macOS
  • Fixed an issue with reduced video resolution on macOS when using video preview
  • Fixed an issue with Poly Lens Desktop software update installer
  • Fixed an issue with inventory view of uninstalled Poly Lens Desktop clients
  • Fixed an issue with missing Show button for Poly Studio E70 on Mac
  • Fixed an issue with Poly Studio E70 device software update
  • Fixed an issue with DFU failure on Poly Savi family devices while playing music

Urgent Update Required
Maintenance Release for Lens Desktop Version 1.1.24
We have identified a critical issue that is impacting customers’ ability to log in to the Poly Lens services including the Lens Portal, Lens Desktop, and Zero Touch services. Regardless if the following issue has been experienced, we strongly recommend all customers immediately upgrade to this latest version of Lens Desktop 1.1.24. Earlier versions of Lens Desktop will contribute to this problem.

What’s New

  • Fixed a critical issue that is impacting customers’ ability to login to the Poly Lens services including the Lens Portal, Lens Desktop, and Zero Touch services.

Action Required
To update, in Lens Desktop please select Settings (Gear icon) to access Poly Lens Settings and select Software Update > Update. The update will automatically download and install. See detailed instructions at the Lens Desktop Help.

If you experience any issues during the update process or after updating, please contact our support team for assistance.

Please note that Lens Desktop Version 1.1.22 was not publicly released and was only available as a limited release.

What’s New

  • Added support for updated macOS Zoom SDK

Fixed Issues

  • Fixed issues with guest user and during users log out process displaying the following error "Network connectivity is not available"
  • Fixed issues with user login and device updates with Zscaler application present
  • Fixed issues with Lens Desktop Notification and Device Alerts when Headset setting is set to Device Charging, Device Disconnected, and Low Battery
  • Fixed issues with Mute setting on inbound/outbound calls in macOS Monterey with Zoom + Voyager Focus + BT600
  • Fixed issues with Zoom Call Control for macOS and Windows for Poly Savi 8200 UC Series, Poly Blackwire 3325, Poly Voyager Focus, Poly MDA 524/526 QD 
  • Fixed an issue in Lens Desktop User Interface with applying Language update (voice prompt/audio alerts) to Poly Headsets
  • Fixed an issue with Poly Blackwire 8825 notification to update to the same Firmware version
  • Fixed an issue with Poly Blackwire 5210/5220 – Volume Min/Max Alerts and Restore Default settings added
  • Fixed an issue with Poly Blackwire 7225 – General and Ringtones settings updated
  • Fixed an issue with Poly Savi 8200 Office – Restore Defaults setting is added
  • Fixed an issue with Poly USB Studio USB, Poly Studio R30, Poly Studio P15 – Pan/Tilt/Zoom settings were not restored with Favorites when starting from Group or Speaker Tracking mode 
  • Various bug fixes and improvements to Lens Desktop installer and application 

What’s New

  • Added macOS Monterey Support
  • Added Support for Camera Flip/Mirror setting for Poly Studio P15

Fixed Issues

  • Fixed an issue with accessing Camera Controls for Poly Video USB devices
  • Fixed an issue with Clear Trusted Devices setting for Poly Headsets
  • Fixed an issue with DA80 peripheral notification to update to the same firmware version
  • Fixed an issue with Poly Blackwire 3320 Mute Reminder/Time-base setting
  • Fixed an issue with Poly Voyager 4300 Series with adding Incoming Call Alert setting
  • Fixed an issue with Poly BT700 Update option missing when paired with a Poly Headset
  • Fixed issues with Poly Sync 20 when updating device firmware over USB and BT600
  • Fixed issues with Poly Savi 7300 settings (added Reset Device/Restore Defaults and Headset to PC Link)

What’s New

  • Added support for USB Video Device Recovery process on macOS

Fixed Issues

  • Fixed an issue that resulted in incorrect version reporting of USB headset
  • Fixed an issue that resulted in DFU not accessible for Dell WL7022
  • Fixed an issue preventing disregard battery level for wired USB DFU
  • Fixed an issue causing Poly Lens Desktop to crash when a Poly BT700 was disconnected during DFU of Poly Sync Speakerphones

What’s New

  • Added Windows 11 support
  • Added Launch Poly Lens Desktop minimized on startup
  • Added support for highest resolution of USB devices in video preview
  • Added warning message that software updates cannot be initiated when camera and/or microphone is active
  • Added setting to Enable/Disable Bluetooth for Sync Speakers

Fixed Issues

  • Fixed an issue with devices not visible in Poly Lens Desktop if network connection is lost or unable to communicate with Poly Lens Cloud

What’s New

  • Added support for new device update firmware protocol for USB video devices: Poly Studio E70, Studio R30, Studio P15, and Studio USB
  • Added support for USB Video Device Recovery process on Windows OS
  • Added "People Framing Preview" in tracking modes for Poly Studio E70
  • Added a "Feedback" tab for customers to provide real-time information to Poly for review

What’s New

  • Added redistributable libraries to Poly Lens installer for Windows installations

Fixed Issues

  • Fixed an issue that intermittently leaves device in DFU mode during firmware upgrade for camera devices