What's New

Now the VVX and CCX Series of desk phones are supported in Poly Lens. You can onboard, provision with settings configurations, remotely manage, and view insights.

You can add VVX and CCX Series desk phones to your Poly Lens account either individually or using a DHCP service for bulk onboarding. Intelligence built into Poly Lens will automatically update the devices to a Lens capable software version and automatically add them to your account inventory. To get started, enable the new provisioning functionality by visiting the account section within Poly Lens. Once provisioning is enabled, you can start to onboard your desk phones using those provisioning credentials.

Management tools for the VVX and CCX Series include both individual and policy-based bulk management capabilities, for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want, a thing of the past.

Supported Devices Include:

CCX Devices

• Poly CCX 400
• Poly CCX 500
• Poly CCX 600
• Poly CCX 700
  

Note: The Poly CCX Series devices must be upgraded to software version 6.2.11 to use all the features of Poly Lens.

VVX Devices

• Poly VVX 101
• Poly VVX 150
• Poly VVX 201
• Poly VVX 250
• Poly VVX 301
• Poly VVX 311
• Poly VVX 350
• Poly VVX 401
• Poly VVX 411
• Poly VVX 450
• Poly VVX 501
• Poly VVX 601
  

Note: The Poly VVX Series devices must be upgraded to software version 6.3 to use all the features of Poly Lens.

When editing multiple settings across several different categories, a simple blue indicator will now inform you of any settings that have been changed, but not yet applied. This makes keeping track of multiple setting changes in one session a snap and limits the worry about applying any changes you didn’t mean to.

Also, on the main device details page, you can now reset the device back to factory default settings. This will restart your device, end active calls, and the device will be offline for several minutes during this process.

Introducing a way to now manage your Poly video devices in bulk. You can now onboard, remotely manage, and provision settings and software configuration on a single device or in bulk using policies. To get started, enable Device Provisioning by visiting the account section within Poly Lens.

Once provisioning is enabled, you can start to onboard new devices or add those provisioning credentials to your existing supported Poly video devices that you may already have onboarded to Poly Lens.

These new management tools for supported Poly video models include both individual and policy-based bulk management capabilities for both settings and software management. On top of that, the settings interface couldn’t be simpler. Poly Lens auto-parses thousands of settings into user-friendly categories making searching endlessly for the setting you want a thing of the past.

Supported on G7500, Studio X30, Studio X50. Requires software version 3.2+. Provisioning using DHCP coming soon.

You can now track where a policy is coming from using the new Inheritance field. In the settings of an individual device, you can now see where each setting is getting its controlling policy. Lens currently supports model-level and device-level policy. Settings without any Inheritance shown are still in the factory default configuration. This feature is supported on all devices that support provisioning-based management.

We spent a fair amount of time making things shiny and fixing things that we broke.

Here are some of the more notable items:

• Added tooltips to various device settings to help provide more context
• Fixed an error when the provisioning account hasn’t synced yet
• Made the device registration form even easier to use and fixed a few related bugs
• Corrected the counter when you remove a user
• Made sure the advanced XML editor isn’t blank when you return to it
• Adjusted the colors of the secondary button on provisioning page
• Added friendly names for device time zones
• Fixed a few errors on the user invite tool
• Adjusted the setting section on device settings for Poly Trios
• Fixed several bugs related to adding named rooms to sites
• Plus dozens more that are important, but not as exciting.

Manage your sites and rooms with expanded capabilities, including the ability to delete sites and rooms that aren’t needed anymore. Overall, enhancements include:

• Ability to remove sites and rooms one by one or as group
• Optimized page caching on device counts
• Capability to add and remove rooms directly from the Site viewer
• “Unassigned” field in Sites and Rooms will now only appear when devices are not assigned to a room or site

The address tool has been improved with real time address lookup, international formatting support, and flexible address inputs. Just start by typing in any address on the device registration or the site manager pages, and the lookup feature will return formatted results based what you have entered. Delivering the results, and behind the scenes, are two separate address look up services for flexibility and redundancy. The address field is also more flexible and allows everything from countries, cities, street address and everything in between to be set in the address field.

To get the most out of the management and insight features within Poly Lens, it’s important that devices are assigned to a site. However, depending on how a device was onboarded to Poly Lens, a site may not have been assigned during the process. Now, there are two ways to assign a device to a site; manually or automatically using private IP addresses. You can easily find devices that are not currently assigned to a site by looking for the “Unassigned” group in the site management table. To use the new features, start by picking an existing site or create a new site and navigate to Settings > Device Association. From there, you can define the IP subnet ranges for the devices you wish to associate with that site. Once the IP subnet ranges are defined, any newly onboarded devices or existing devices currently in the “Unassigned” group within the newly set IP subnet ranges will be automatically associated with that site. Using these new tools, you can quickly manage and assign a large number devices to the correct site.

Note: Devices onboarded using a device pin code are prompted to assign a site during the onboarding process.

Welcome to a new way to visualize and manage your sites in Poly Lens. Use the new table layout to see all your sites in one easy to manage dashboard. You can also view key metrics related to each site, such as online devices and available device updates. From the new site management table, you can change site settings and view associated rooms and devices. Coming soon, you will be able to delete and consolidate sites as well. Find the new site management tool under “Manage” in the top navigation bar.

The Poly Lens help documentation now has search! Find exactly what you are looking for by using the new search bar at the top of the help pages. The search feature shows results from the documentation library, the what’s new blog, and everything in-between. Results are broken into individualized matches separated by category.